Terms and Conditions for 10xDeals CRM

Last Updated: July 2026

Welcome to 10xDeals. These Terms and Conditions ("Terms") govern your access to and use of the 10xDeals Software-as-a-Service (SaaS) CRM platform, applications, and related services (collectively, the "Service").

By creating an account, subscribing, or using 10xDeals, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Service.

1. Acceptance of Terms & Services

By accessing 10xDeals, you confirm that you are at least 18 years old, possess the legal authority to enter into a binding agreement on behalf of yourself or your organization, and accept these Terms in full.

2. Subscription, Payment Terms & Pricing

  • Subscription Plans: Access to 10xDeals is provided on a monthly or annual subscription basis. Plan details, features, and user limits are provided during signup or in your invoice.
  • Billing & Auto-Renewal: Subscription fees are billed in advance. Unless cancelled before the renewal date, subscriptions automatically renew under the same terms.
  • Taxes & Third-Party Fees: Subscription fees exclude applicable taxes. Customers are responsible for external usage charges from third-party providers such as Meta WhatsApp conversation charges, SMS gateways, or similar services.
  • Late Payments: Failure to pay subscription fees may result in temporary suspension or restricted access until payment is received.

3. Cancellation & Refund Policy

  • Refund Requests Within 15 Days: If you cancel your subscription within 15 calendar days of the initial purchase or renewal date, you are eligible for a 75% refund. A 25% administrative fee will be retained to cover onboarding and payment processing costs.
  • Requests After 15 Days: No refunds will be provided for cancellation requests submitted more than 15 days after the transaction date.
  • Refund Requests: Send your request to support@10xdeals.ai including your account details, company name, and transaction ID. Approved refunds are processed to the original payment method within 7–10 business days.

4. Third-Party Integrations (Meta, WhatsApp & Facebook)

  • 10xDeals integrates with third-party providers including Meta Platforms (Facebook Lead Ads and WhatsApp Business API).
  • You agree to comply with Meta's Terms of Service and WhatsApp Business Messaging Policies when using these integrations.
  • 10xDeals is not responsible for service interruptions, API changes, account restrictions, or outages caused by Meta or any third-party provider.

5. Acceptable Use & Anti-Spam Policy

You agree to use 10xDeals only for lawful business purposes. You must not:

  • Send unsolicited bulk messages (spam) through WhatsApp, Email, or SMS integrations.
  • Violate GDPR, CAN-SPAM, TCPA, or other applicable messaging laws.
  • Reverse-engineer, decompile, or attempt to extract source code from the platform.
  • Upload malware, viruses, or harmful code.
  • Store or transmit illegal, infringing, abusive, or defamatory content.

Violation of these policies may result in immediate account termination without eligibility for a refund.

6. Data Ownership & Security

  • Your Data: You retain ownership of all contacts, leads, documents, and other customer data uploaded to 10xDeals.
  • License to Host: You grant 10xDeals a non-exclusive, worldwide license to host, store, process, and back up your data solely for providing the Service.
  • Security: We implement industry-standard security measures and encryption practices. However, no online system can guarantee complete security, and you remain responsible for protecting your login credentials.

7. Service Availability & Maintenance

We strive to maintain high availability of the Service. However, scheduled maintenance, emergency updates, infrastructure issues, or third-party outages may occasionally result in temporary downtime.

8. Intellectual Property

All software, source code, branding, interfaces, documentation, trademarks, and related intellectual property remain the exclusive property of 10xDeals. These Terms do not grant ownership or licensing rights beyond normal use of the Service.

9. Limitation of Liability

To the maximum extent permitted by law, 10xDeals shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from the use of the Service or third-party integrations.

10. Termination

  • Termination by You: You may cancel your subscription at any time through your account settings or by contacting our support team.
  • Termination by Us: We reserve the right to suspend or terminate your account if you violate these Terms, fail to pay subscription fees, or engage in activities that threaten the security or stability of our platform.

11. Changes to Terms

We may update these Terms from time to time. Revised versions will be published on this page with an updated "Last Updated" date. Continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

12. Contact Information

If you have any questions regarding these Terms, subscriptions, payments, or refund requests, please contact us: